If you want to return an item purchased from our MRP Traders website, we would gladly give refunds or exchanges as long as the item is in a completely resalable condition. In such cases, please contact our Customer Service Team before using the product and we will guide you through the process via email/telephone – and we will respond to your queries.

As outlined in our cancellation procedure, the product’s return process can be limited based on the type and category of the product.

Return Conditions

• Highlight the issues within 24 hours of the delivery. The return process are restricted and depends upon the nature of the product.
• The customer has to bear the delivery fee to send the products back to our warehouse.
• The customer is responsible for sending the products back to our warehouse.
• Products must be returned in their original packaging, with the price tags, labels, and invoices.
• It is recommended that return packages be properly and securely wrapped to prevent any exposure to products in transit.
• Shipping costs or additional services are not refunded by us.
• Depending on their return case, customers can be asked for evidence.
• The customer is responsible for returning the item in proper packaging so that the shipment arrives in good condition.
• It is the customer’s responsibility to return the items to our warehouse.
• The customer is entirely liable before the goods arrive at our warehouse. If there is any damage on the return, the costs will be deducted from the refund.
• The customer must pay the shipping price to return the items to our warehouse.

Refunds

Any refunds will be processed within 3-5 business days of our receipt of the items.

Cancellation Policy

Account Cancellation

Customers can cancel their accounts at any time without any prior indication. The customer is under no obligation, and therefore cancellation can be conducted at any time through the customer’s account page and by submitting a written request to info@mrptraders.com. Once your request has been received, we will cancel your account and let you know as early as possible that this has been completed. Please be mindful that, if we disable your account for any reason, you will cease to be a member and will be unable to log into our website. If you want to enable your account, please request this by notifying us at the same email address.

Order Cancellation

If the goods have been dispatched or delivered, but you have changed your mind, please give written notice via email of your wish to return the items to MRP Traders within 05 working days of receipt.

You will not be entitled to this cancellation period should the item being considered for return be something that deteriorates quickly, has a limited expiration date, or is frozen food. These non-refundable goods are defined under the term “perishable food and drink.”

For health and hygiene reasons, the following items sealed for protection reasons will be deemed as used if unwrapped: personal grooming products e.g. hair accessories and styling products, shavers, waxing kits, electric toothbrushes, etc, will therefore be unable to be returned if not in their original unused condition.

Cancellation will be accepted only upon the customer’s written consent. We would request you to send the products back to our warehouse as soon as you can after the cancellation. The consumer has a duty of care for the products during the cancellation period.

You must send the goods back to our below address at your own cost unless we delivered the item to you in error or the item is damaged or defective. In those cases, we will bear the return cost.

MRP Traders Limited

26 Swallow Close, Rayleigh, UK, SS6 9UE

If you find any of the perishable goods are damaged or received under quality, please email us at info@mrptraders.com with an image of the product attached. If the image that you send proves the product to be damaged or under quality, we will refund you the price of the product.

GUIDELINES TO CUSTOMERS TO CANCEL THE ORDER

• Customers are entitled to a 05-day cooling-off period on all items sold by MRP Traders that are not considered to be perishable or personal hygiene products as listed above. This will apply within the 05 working days, (Saturday, Sunday and public holidays are not considered as working days) after they receive the parcel.
• To cancel the order, customers need not pay any charge but will be responsible for covering the cost of returning the goods.
• You must notify us of your cancellation in writing by emailing info@mrptraders.com. Please talk to our customer care executive regarding the cancellation or the returning of the product; he may suggest some alternative ways of resolving your issue. However, If you decide to proceed, we will cancel your order or accept the returned product as desired.
• You must return the goods to our contact address in their original condition at your own cost, (unless we delivered the item to you in error or the item is damaged or defective), as soon as possible once you have canceled the contract.
• We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
• Please let us know once you have cancelled the order or returned any product to our warehouse on the above contact details so that we will be able to process the refund to your account. Refunds will be made within 3-5 working days after the product is received at our warehouse.

CUSTOMER’S RESPONSIBILITIES

• We advise customers to open their parcel as soon as they receive it. All fresh vegetables should be stored in a refrigerator and any frozen items should be put into a freezer upon delivery. If you are not happy with any item, please get in touch with our Customer Service Team within 24 hours of receiving the parcel by emailing info@mrptraders.com.
• Please note that photo proof is needed for any quality complaints.
• Customers are requested to sign for accepting the delivery

Missing / Wrong Delivery

(Customer received delivery message, product not delivered)

In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 24 hrs from the date of delivery confirmation for the seller to investigate.