Support Policy

Channels of Support

MRP Traders provides support through multiple channels, such as email, phone, live chat via whatsapp or social media. We have a dedicated support team to respond to queries and resolve issues promptly.

Response Time

We have a defined response time for customer queries, which could range from a few hours to 6 business working days according to the nature of the queries.

Hours of Operation

Monday to Saturday 10.00 am to 17:00 is our operating hours which customers can expect to receive support.